Front Desk Executive

Role Description

We are seeking a professional and welcoming Front Desk Executive to be the face of PM Group at our corporate office in Indore. This is a full-time, on-site role responsible for creating a prestigious first impression for clients visiting for projects like The Rise and PM Uplands. The role demands exceptional grooming, a customer-centric attitude, and the ability to manage front-office operations with high efficiency. The ideal candidate will ensure seamless guest management and provide vital administrative support to the sales and CRM teams.

Key Responsibilities

1. Greet and welcome visitors with a professional and positive demeanor
2. Manage the EPABX system, directing calls to the appropriate departments
3. Maintain a pristine and organized reception and lobby area
4. Coordinate incoming and outgoing couriers, mail, and official documentation
5. Assist the sales team by managing visitor logs and initial lead entry
6. Schedule and coordinate appointments for site visits and director-level meetings
7. Ensure all visitor inquiries are handled or escalated with extreme diplomacy
8. Provide general administrative and back-office support as required

Qualifications & Requirements

1. Graduate in any stream
2. Minimum 2 years of experience in front office or guest relations
3. Exceptional verbal and written communication skills (English and Hindi)
4. Proficient in MS Office (Excel, Word, and Outlook)
5. Strong multitasking abilities with a focus on hospitality
6. Professional appearance and a polite, helpful personality
7. Prior experience in the Real Estate or Hospitality industry is preferred